Shipping policy

This Shipping Policy explains how silverchefx.shop processes and delivers customer orders.

1. Free Standard Shipping

silverchefx.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS

The standard shipping cost is:

$0

No minimum purchase amount is required for standard free shipping unless a particular promotion or product page expressly states otherwise.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

This is an estimated delivery period under normal operating conditions.

Actual delivery time may vary depending on:

• Destination;
• Product availability;
• Fulfilment requirements;
• Carrier operations;
• Public holidays;
• Peak order periods;
• Severe weather;
• Transportation disruptions;
• Customs procedures where applicable;
• Other circumstances outside reasonable control.

3. Order Processing

Before dispatch, an order may undergo:

• Payment verification;
• Fraud-prevention review;
• Inventory confirmation;
• Product preparation;
• Packaging;
• Shipping label generation;
• Carrier transfer.

Orders containing multiple items may sometimes be fulfilled separately.

4. Order Confirmation

After successfully submitting an order, customers should receive an order confirmation through the contact details provided at checkout.

Customers should review their order carefully.

If you identify an error, contact:

info@silverchefx.shop

as soon as possible.

5. Tracking

Where tracking is available, customers may receive tracking details after dispatch.

Tracking information may not become active immediately after the shipping label is generated.

Updates displayed by the carrier are controlled by the applicable delivery provider.

6. Multiple Parcels

A single order may occasionally arrive in multiple parcels.

This may occur where:

• Products are stored separately;
• Different packaging is required;
• Items are fulfilled at different times;
• Different logistics providers are involved.

Customers will not be charged extra standard shipping solely because an order is divided into multiple parcels.

7. Shipping Address

Customers must provide accurate and complete delivery information.

Before checkout, please verify your:

• Recipient name;
• Delivery address;
• Postal code;
• Other necessary delivery information.

If you identify an error after placing an order, contact us immediately.

We will make reasonable efforts to correct the information before dispatch, but address changes cannot be guaranteed after fulfilment begins.

8. Delivery Delays

While we aim for delivery within 15–20 days, occasional delays may occur due to:

• Severe weather;
• Carrier disruptions;
• Public holidays;
• High parcel volumes;
• Transportation interruptions;
• Customs processing;
• Border procedures;
• Government measures;
• Incorrect delivery information;
• Other events outside our reasonable control.

Delivery delays do not remove any statutory remedy that may apply.

9. Delayed Orders

If your order has not arrived within a reasonable period after the expected delivery window:

• Check available tracking information;
• Confirm that the delivery address is correct;
• Review any carrier notifications;
• Contact us at info@silverchefx.shop.

Please provide your order number.

10. Lost Shipments

Where a shipment appears to be lost, we may investigate with the carrier.

If the package is confirmed lost or cannot reasonably be delivered, we will provide an appropriate remedy consistent with applicable law.

11. Damaged Deliveries

If a parcel or product arrives damaged, contact:

info@silverchefx.shop

as soon as reasonably possible.

Where practical, include:

• Order number;
• Photographs of the product;
• Photographs of the packaging;
• Details of visible damage.

We will review the circumstances and provide an appropriate solution.

12. Incorrect Items

If you receive an item different from your order, contact us promptly.

We will verify the order and arrange an appropriate remedy.

Customers will not be required to bear unreasonable costs resulting from our fulfilment error.

13. Delivery Marked as Completed

If tracking indicates that an order was delivered but you cannot find it, check:

• Your normal delivery location;
• Safe-drop areas;
• Reception or mailroom;
• Household members;
• Carrier notifications;
• Neighbours where appropriate.

If the parcel remains missing, contact us.

14. Refused Deliveries

If a shipment is refused without a valid legal reason, it may be returned.

We will assess the circumstances and determine the available options.

Any additional charges or deductions will only be applied where lawful and reasonable.

15. Unclaimed Deliveries

Customers should respond to carrier collection notices within the specified collection period.

If a parcel is returned as unclaimed, please contact us to discuss available options.

16. International Fulfilment

Some products may pass through international fulfilment or logistics networks before reaching Australia.

International transportation or customs procedures may therefore affect delivery times.

17. Duties and Taxes

Applicable taxes, duties, or other mandatory charges will be handled according to information shown during the transaction and applicable law.

We will not intentionally impose undisclosed mandatory charges in a misleading manner.

18. Order Changes

If you need to modify an order, contact:

info@silverchefx.shop

as soon as possible.

Changes may not be possible once fulfilment begins.

19. Order Cancellations

We will make reasonable efforts to accommodate cancellation requests received before fulfilment.

If an order has already been dispatched, customers may need to receive it and then follow our Return and Refund Policy.

20. Free Shipping and Return Shipping

Free standard shipping on the original purchase does not automatically make voluntary change-of-mind return shipping free.

Customers are generally responsible for voluntary change-of-mind return shipping.

Where goods are defective, damaged, incorrect, or otherwise fail a statutory consumer guarantee, return expenses will be handled according to applicable Australian law.

21. Australian Consumer Rights

Nothing in this Shipping Policy excludes any right or remedy that cannot lawfully be excluded.

Australian consumer guarantees cannot be taken away by a business's store policies or restrictions.

22. Changes to This Shipping Policy

We may update this Shipping Policy if:

• Delivery arrangements change;
• Carrier services change;
• Fulfilment procedures change;
• Applicable requirements change.

The current version will be posted on silverchefx.shop.

23. Contact Us

For shipping, tracking, delivery, damaged parcel, lost parcel, or address enquiries:

silverchefx.shop
Email: info@silverchefx.shop

Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 days